6/18/2023 0 Comments Local flavorNeedless to say, I have closed my account at Local Flavor. We understand that You feel "Fish and Chips' Should be an entree however it is indeed a light Fare in this establishment and we have no say over that!" While we are sorry to see you go we are happy to obliged an account closure if you indeed no longer want this account." So much for customer service. "While we hear your frustration understand this information (For Entrée's Only) is not only part of the certificate language that you failed to read it is part of the fine print language on the deal before even purchasing as well. I wrote again and this was their response: When we sent a message to Local Flavor, the denied our request for a refund or another certificate to use somewhere else. I agree that I missed For Entrée Only, but I thought we were ordering an entree I am sorry, I think paying $17.00 is an entree price. I was shocked that because Fish and Chips at $17.00 was not listed under Entree but Light Fare, they would not honor the certificate. Imagine our surprise when the server told us that the restaurant denied the certificate because we did not order an entree. He simply took the menu, pointed to the left bottom corner, said it was there, and it was $17.00 - so we ordered two. When the server came over, I told him I had seen Fish and Chips on their website, but I could not seem to locate it on the menu. My husband and I went to use a certificate for The Gourmet at Kenilworth. If you enjoy a liquid meal then local coffee shops and the Jax Ale Trail is something you need to explore. (she also advised me that their policy's would be changing and be getting worse - i have to assume business is not going well and they are on the brink of going under!) Local restaurateurs are committed to sustainable practices using local seasonal ingredients whenever possible to create delicious menus that showcase the best of Jacksonville and Northeast Florida. Customer service is awful - they need to work on that BIG time, i will never purchase another certificate from them ever again and i advise you not to do business with them either, if you do good luck if you have an issue. Then to make things worst after talking to the already irritated manager ( i have to assume she was having a bad day since she got on the line and was not pleasant at all) she emailed me and was completely rude that email should have never been sent to a "customer we value". They would not honor the same promo or even offer something similar to it for me to recoup some of the $25 lost. They gave me a credit of $56 but it should have been $75! I have now lost out on $25 and have no other options than to use the "credit" they offered me. They would only give me credits not a refund which would have been fine however it was not the full amount of credits/cash i used to purchase the certificates. Yesterday we used a different certificate and got a survey email from Local Flavor that had a phone number i called and was finally able to to talk to someone about a refund. I tried to reach out to Local Flavor only to be redirected on their site and the only way to contact them was by an online form. NOTE - When completing these steps please make sure that you are on a standard desktop computer or laptop as you will not be able to make these changes when trying to do so on a mobile device.I bought several certificates to use at a restaurant and unfortunately they went out of business. This function is only available via a desktop or a mobile browser. NOTE: You cannot un-mark and mark certificates as used or un-used via the mobile app. If you are attempting to mark a certificate as 'un-used' you will need to choose the "Mark as Unused" icon and once clicked on it will un-mark the certificate. You may reverse this by clicking the “mark as unused” in the same manner that you marked the certificate as used. If you discover that you have accidentally marked a certificate as used you are the only person who may reverse this process we do not have access to do this. You are also able to update your profile information if needed and change or request any new password resets needed at that time. Once signed in you’ll have access to your account and any purchases made in that account. To access your purchase you must visit our website at and log in selecting the same log-in option you choose at the time of purchase. You have the option of creating a LocalFlavor account or you may log in with your Facebook, Google and or Apple ID account. ![]() LocalFlavor provides you with multiple login options. LocalFlavor has made it quick and easy to manage your certificates! That being said we understand that sometimes new features can be a bit confusing.
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